Bioinformatic Support

SVS Tutorials

With every major release if a major step in a tutorial has changed or the dialog window has changed, the tutorials are updated to provide the current recommendations for settings and analysis. Tutorials are not only a great resource for learning how to use SVS, but also to learn how features have been expanded and updated to reflect current customer needs and requests.

Our 2 SNPs...® Golden Helix Blog

The Golden Helix blog is an excellent resource for information on how to use the software as well as current recommended workflows. Our support team publishes blog articles for common questions posed by our customers as well as through trying out our software.

Technical Support Bulletins

Technical support bulletins are provided to notify users of known bugs, available scripts, and software updates. You can also subcribe via a reader or email.

SVS Manual

The SVS manual is updated with every major release and contains up-to-date information on all features in the software as well as screenshots and formulas used for analysis. The manual is a comprehensive resource for learning about SVS.

One-on-One Web-Based Training for SVS

Personal web meetings are conducted using the telephone or VoIP and your favorite web browser. This format enables us to turn the presentation over to you so you can show us what is happening on your computer screen (with your permission of course). This allows us to safely guide you through analyses on your own datasets without having to exchange any files. Request a personal web meeting by emailing us »

Platform-Specific Information

Affymetrix Support - For support for Affymetrix users, click here.

Illumina Support - For support for Illumina users, click here. Also please consider contacting the Golden Helix analytical services division for advice specific to the complications that arise from Illumina data.

Combining Data from Multiple Sources - This difficult task has many complexities. For assistance or information on how to do this properly, please contact the Golden Helix analytical services division. This includes matching strands and/or strand flipping procedures.

Video Tutorials

Just getting started and want a quick overview of how to navigate GenomeBrowse? Check out our video tutorials! We'll cover the basics of adding BAM files and public annotations, how to zoom, and get you familiar with the plot controls.

Community Site for Questions and Feature Requests

GenomeBrowse is a free product with a community-support model. If you have questions about how to do something, have a bug to report, or would like to suggest a great new feature, make your voice heard at our community site. The log-in account you created when installing GenomeBrowse is all you need.

PDF Resources

Download a two-page Getting Started PDF that gets you up and running, including a diagram of the GenomeBrowse interface.

Download a one-page Reference Sheet that has shortcuts, keyboard controls, and more.

Webcasts

See GenomeBrowse in action! These recorded webcasts show how others are using GenomeBrowse to view their sequence data.

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