Customer Support
Check out the many facets of our customer support.
The Golden Helix Support Team is here to help. Whether you have a question about how to use the software or if you need to find a technical paper, the experts at Golden Helix will have the answer you need. We are committed to providing you with legendary support.
Search the Knowledge Base
The Golden Helix Knowledge Base is a user-friendly information center. Our support team keeps the Knowledge Base up to date with common and complex questions we receive from our customers. It's a great place to start if you have questions or need troubleshooting solutions!
» Visit the Knowledge Base
One-on-One Web-Based Training
These one-on-one meetings are conducted using the telephone or VOiP and your favorite web browser.This format enables us to turn the presentation over to you so you can show us what is happening on your computer screen (with your permission of course). This allows us to safely guide you through analyses on your own data sets without having to exchange any files.
» Schedule a Webinar Now
Affymetrix Support
For in-depth support for Affymetrix users, click here.
Illumina Support
For in-depth support for Illumina users, click here.
Contact Customer Support
Our support hours are Monday through Friday 9:00am through 5:00pm Mountain Time. Email technical support requests are responded to the same business day, and in most cases within a couple of hours.
To contact customer support:
Email: support@goldenhelix.com
Phone: +1 (406) 585-8137