Category » License Information

There were 4 articles found in this category:

1. Move AppData Shortcut on Linux
   You should not need to log in as root every time you start SVS. If you do, then you need to move the AppData shortcut and change the permissions on that folder. If the program was installed as root, it will be creating its application data folder with root permissions and thus not be usable by a ...
2. How do I transfer my license key to another computer?
   To transfer your license to another computer, you need to first contact Golden Helix Support at support@goldenhelix.com to update your license information. Please provide your Customer ID and the operating system to which you are moving HelixTree. Our Support Team will contact you within 1 bus ...
3. I have a manual license key. How do I get updates?
   You should be contacted by our Support Team with update instructions at each release. If you did not receive update instructions with the last release or need to receive them again, please contact support@goldenhelix.com or call us at (406) 585-8137.
4. Updating an expired license
   If your subscription license has expired and you have already processed your renewal, open HelixTree and you will receive a message indicating your license has expired, asking if you would like to renew. Click “yes” and you will be connected with our Golden Update license server. If you have no ...