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  1. questionCan’t update SVS (or can’t save settings)
    Q: I’ve installed SVS under an Administrative log-in and now I can’t update the software under my User log-in. When the Administrator tried to update, it asked for a license key. How can I update my software? A: (Answer assumes a Windows operating system) When you install SVS under an Administra ...
  2. questionFor crashes suspected to be caused by running out of memory (RAM)
    If you suspect a crash is caused by running out of memory (RAM), please check the cache size allotted to SVS. To do this, from the SVS welcome screen (before a project is open) go to Tools > Global Product Options. The specified cache sizes are under Memory Usage in the middle of the dialog w ...
  3. questionOperating SVS on x64 Linux platform
    Internally we have installed the x64 version of the latest Ubuntu distribution - named 8.04. You can choose either Ubuntu for GNOME or Kubuntu for the KDE desktop environment, it does not matter to the SNP & Variation Suite, it's just a personal preference. We use Kubuntu. The key is to get the ...
  4. questionSettings for handling missing values in HelixTree
    There are three levels of options to manipulate how HelixTree handles missing values. Beginning with HelixTree's opening screen, you can click on Tools > Options for Updates and New Projects. Within these tabs, you will see a check box next to "Use missing values as predictors." If it is c ...

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