At Golden Helix, customer support is our number one priority. This commitment extends beyond technical assistance—it includes the health, safety, and overall well-being of our entire community. During this time of global uncertainty, we want to first acknowledge the incredible dedication of healthcare professionals and frontline workers around the world. Their efforts to combat the COVID-19 outbreak are nothing short of heroic.

We also recognize that many of our customers are experiencing significant disruptions in their workplaces. With universities moving to remote instruction, research institutions reducing on-site access, and organizations implementing work-from-home policies, we understand that many users may no longer have access to their primary devices with Golden Helix software installed.

In response, we’ve launched the COVID-19 Remote Access Assistance Program, designed to ensure continuity of research and analysis. This program allows impacted users to request temporary license installations on alternate devices to enable remote access and uninterrupted workflows during this period of transition.

We remain dedicated to being a reliable and supportive partner, no matter where you are working from. Our goal is to make sure you can continue your critical research without added stress or delay. Whether you’re analyzing genetic data, supporting clinical diagnostics, or continuing academic research, we are here to help you adapt.

If you are in need of an additional temporary license, please contact your Account Manager directly or email our team at [email protected] for further assistance.

Health and safety are a shared responsibility. By working together and supporting each other, we can help slow the spread of COVID-19 and continue pushing forward.